Shipping.

A custom ring takes about 2 to 3 months from the day your deposit is received. Here is where the time goes:

Design, 3 to 6 weeks. Your design assistant sources your stone, drafts the design and refines it with you through renders and a 3D model. This stage moves at your pace: quick decisions on stone and design shorten it, more rounds lengthen it.

Design approval. Once you approve the final design, nothing about the ring changes and your delivery date is set. Your design assistant confirms it with you in writing.

Manufacturing, 4 to 5 weeks. Casting, stone setting, polishing and quality check, all in-house. This stage runs on our bench schedule and does not depend on you.

Shipping, 2 days. FedEx 2Day, insured, signature required, with a tracking email the day it leaves.

Need it sooner? A rush is possible on most designs: 4 to 6 weeks for a rush fee, agreed with your design assistant before the order starts. The fee is refunded if we miss the agreed date.

Items in stock ship within 5 business days of your order.

Every piece ships by FedEx 2Day, fully insured, with a signature required at delivery. Shipping within the United States is $100 per order. You receive a tracking email from us the day your piece leaves. Someone must be present to sign; FedEx will not leave a ring at the door.

Prefer to collect it? Ask us to hold your piece at a FedEx Office near you instead of delivering to your door. You collect it with a photo ID, at no extra cost, and it waits for you for 5 business days. Tell your design assistant before the ring ships, or set it up yourself in the FedEx tracking link once the email arrives.

We ship worldwide by FedEx International Priority, fully insured. International shipping is quoted per order. Duties and import taxes are charged by your country and paid by you at delivery.

Tell us before your tracking email arrives and we change the address at no cost. After the piece has left, a FedEx reroute is possible at FedEx’s fee.

Every shipment is insured for its full value. If a package is lost, or arrives damaged, email hello@minhe.la within 48 hours of the delivery date and keep the box and packaging. We file the claim with FedEx and repair or remake your piece at no cost to you.